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We are hiring:

We are hiring:

Сustomer Support Agent

Сustomer Support Agent

Сustomer Support Agent

We’re looking for a customer support agent with a confident command of English, experience in technical support, and familiarity with Readymag. You’ll have to respond to user requests, guide users through product features, and report bugs to the development team.


For this position, we’re looking for someone with experience in Support. However, if you have a desire to learn, an interest in this area and an interest in our product, we’ll definitely consider you.


This is a remote position under a Service agreement. All support agents have fixed hours (10 am–5 pm GMT+1) during which they need to be on call to maintain continuous communication with our users.

We’re looking for a customer support agent with a confident command of English, experience in technical support, and familiarity with Readymag. You’ll have to respond to user requests, guide users through product features, and report bugs to the development team.


For this position, we’re looking for someone with experience in Support. However, if you have a desire to learn, an interest in this area and an interest in our product, we’ll definitely consider you.


This is a remote position under a Service agreement. All support agents have fixed hours (10 am–5 pm GMT+1) during which they need to be on call to maintain continuous communication with our users.

We’re looking for a customer support agent with a confident command of English, experience in technical support, and familiarity with Readymag. You’ll have to respond to user requests, guide users through product features, and report bugs to the development team.


For this position, we’re looking for someone with experience in Support. However, if you have a desire to learn, an interest in this area and an interest in our product, we’ll definitely consider you.


This is a remote position under a Service agreement. All support agents have fixed hours (10 am–5 pm GMT+1) during which they need to be on call to maintain continuous communication with our users.

Who we are:

Who we are:

Who we are:

Readymag is a browser-based design tool that helps users create all kinds of web publications: landing pages, portfolios, magazines, websites, multimedia editorials, and pitch decks. We have a strong international user community and offer client-oriented services. We're led by curiosity, and appreciate the art of asking questions.


Our support team is distributed and works remotely from several locations: Germany, Costa Rica, Serbia, and Spain.

Readymag is a browser-based design tool that helps users create all kinds of web publications: landing pages, portfolios, magazines, websites, multimedia editorials, and pitch decks. We have a strong international user community and offer client-oriented services. We're led by curiosity, and appreciate the art of asking questions.


Our support team is distributed and works remotely from several locations: Germany, Costa Rica, Serbia, and Spain.

Readymag is a browser-based design tool that helps users create all kinds of web publications: landing pages, portfolios, magazines, websites, multimedia editorials, and pitch decks. We have a strong international user community and offer client-oriented services. We're led by curiosity, and appreciate the art of asking questions.


Our support team is distributed and works remotely from several locations: Germany, Costa Rica, Serbia, and Spain.

  • handle user requests: answer both general questions and reproduce users' work in Readymag;
  • write about new features for the Help section;
  • prepare and submit bug reports to the development team for repair.
  • handle user requests: answer both general questions and reproduce users' work in Readymag;
  • write about new features for the Help section;
  • prepare and submit bug reports to the development team for repair.
  • handle user requests: answer both general questions and reproduce users' work in Readymag;
  • write about new features for the Help section;
  • prepare and submit bug reports to the development team for repair.

What you’ll do:

What you’ll do:

What you’ll do:

  • proficiency in English (B2+);
  • impeccable writing and communication skills;
  • attention to detail and a desire to understand the subtleties of Readymag;
  • ability to deal with stress and respond politely to criticism;
  • experience in technical support and a basic knowledge of HTML, CSS and the web in general would be advantageous.
  • proficiency in English (B2+);
  • impeccable writing and communication skills;
  • attention to detail and a desire to understand the subtleties of Readymag;
  • ability to deal with stress and respond politely to criticism;
  • experience in technical support and a basic knowledge of HTML, CSS and the web in general would be advantageous.
  • proficiency in English (B2+);
  • impeccable writing and communication skills;
  • attention to detail and a desire to understand the subtleties of Readymag;
  • ability to deal with stress and respond politely to criticism;
  • experience in technical support and a basic knowledge of HTML, CSS and the web in general would be advantageous.

What you’ll bring:

What you’ll bring:

What you’ll bring:

  • 28 weekdays of paid annual leave;
  • a corporate laptop;
  • compensation for coworking space fees;
  • language courses;
  • compensation for sports or other physical activities;
  • access to mental health support services.
  • 28 weekdays of paid annual leave;
  • a corporate laptop;
  • compensation for coworking space fees;
  • language courses;
  • compensation for sports or other physical activities;
  • access to mental health support services.
  • 28 weekdays of paid annual leave;
  • a corporate laptop;
  • compensation for coworking space fees;
  • language courses;
  • compensation for sports or other physical activities;
  • access to mental health support services.

What you’ll get:

What you’ll get:

What you’ll get:

Send us your CV and a short cover letter outlining your relevant experience and describe why you’d like to be part of our Support team.


Please indicate the location and time zone from which you plan to work and the languages you speak.

Send us your CV and a short cover letter outlining your relevant experience and describe why you’d like to be part of our Support team.


Please indicate the location and time zone from which you plan to work and the languages you speak.

Send us your CV and a short cover letter outlining your relevant experience and describe why you’d like to be part of our Support team.


Please indicate the location and time zone from which you plan to work and the languages you speak.

How to apply:

How to apply:

How to apply:

  • If your experience matches the job requirements, our HR Manager will send you a test task. It’ll take approximately 1 hour to complete. Then, our Support team will evaluate the results and provide you with feedback.
  • Afterwards, we’ll invite you to a 20-minute call with the HR Manager, where you’ll have the opportunity to ask any questions about the job opening.
  • Then, a 1-hour interview with our Support team representatives will follow.
  • A 20-minute call with Diana Kasay, CEO of Readymag, finalises the process.


A few days afterward, we’ll reach out to you with a decision.

  • If your experience matches the job requirements, our HR Manager will send you a test task. It’ll take approximately 1 hour to complete. Then, our Support team will evaluate the results and provide you with feedback.
  • Afterwards, we’ll invite you to a 20-minute call with the HR Manager, where you’ll have the opportunity to ask any questions about the job opening.
  • Then, a 1-hour interview with our Support team representatives will follow.
  • A 20-minute call with Diana Kasay, CEO of Readymag, finalises the process.


A few days afterward, we’ll reach out to you with a decision.

  • If your experience matches the job requirements, our HR Manager will send you a test task. It’ll take approximately 1 hour to complete. Then, our Support team will evaluate the results and provide you with feedback.
  • Afterwards, we’ll invite you to a 20-minute call with the HR Manager, where you’ll have the opportunity to ask any questions about the job opening.
  • Then, a 1-hour interview with our Support team representatives will follow.
  • A 20-minute call with Diana Kasay, CEO of Readymag, finalises the process.


A few days afterward, we’ll reach out to you with a decision.

Our hiring process:

Our hiring process:

Our hiring process: